Shipping policy

Delivery

• Delivery is available within Singapore only.
• Estimated delivery lead time is 3–5 working days from order confirmation, excluding weekends and public holidays.
• Delivery timelines may be affected by unforeseen circumstances such as courier delays, weather conditions, or force majeure events.

Order & Delivery Issues

• Any order or delivery-related issues (including missing, damaged, or incorrect items) must be reported within 3 days from the delivery date.
• Requests raised after this period may not be accepted.
• For assistance, please contact aiavitality@convergent.com.sg with your order number and supporting details.